[anonymous]

anonymous

January 20, 2014 at 12:20 pm #28722

quote Asem Ahmed:

quote Ahmad Pervez:

quote Asem Ahmed:

Regrets…. Problem with unit out of the box, Am forced to deal with Amit for warranty and repairs…

Manufacturer’s Warranty is provided by default by AMIT since they are the sole authorized service center for Garmin.
AMIT will check & rectify the problem on all products that are under Garmin Warranty, irrespective of where the unit was bought from.

quote Asem Ahmed:

Agreed if device has problems after certain time, but this unit is defective out of the box. You agreed to replace the unit upon confirmation from Amit that unit is not functioning. I called you back from service center with no reply from you.

The repair or replacement will be done by AMIT depending on whether they find the unit to be defective. As per the commercial law of UAE the applicable warranty is the manufacturer’s warranty and the reseller is neither responsible nor authorized for any warranty issues. These have to be directly sorted out between the consumer and the manufacturer/ manufacturer’s authorized service center.This is the reason you were guided to approach AMIT directly.
Any warranty related issues or queries should thus be directed to the service center only.

so, you wont keep up your own words. anyways, let me put the correct offer

Garmin Montana 650 + City Navigator Middle East & North Africa 2013 (Preloaded) + Garmin Auto Suction Mount with built in speaker & car charger @ AED2,198.00

Aseem,

I was reading through the above thread/discussion and unable to understand the problem. Also you meant problem with the unit.

Is the unit damaged out of box?
Are you able to see the green signal on you right which indicates the signal strength of the GPS?
Is the preloaded maps working or no?..

If required myself and will request other senior members to come with you to AMIT for rectifying this issue.

Could you pls clarify us a bit more on this issue rather than general statement that problem with unit.

[D Ranger]

D Ranger

January 20, 2014 at 2:47 pm #28728

quote khshareef:

Aseem,

I was reading through the above thread/discussion and unable to understand the problem. Also you meant problem with the unit.

Is the unit damaged out of box?
Are you able to see the green signal on you right which indicates the signal strength of the GPS?
Is the preloaded maps working or no?..

If required myself and will request other senior members to come with you to AMIT for rectifying this issue.

Could you pls clarify us a bit more on this issue rather than general statement that problem with unit.

thank you khshareef. i received unit in good condition and packing with Maps loaded. signal strength is strong as well, however the pointer keeps moving at least 20 Meters away from my actual position.

https://drive.google.com/file/d/0B1oy3aDYw6bYNDh5dVRUa2ZBQm8/edit?usp=sharing
i was on road and stopped for a while and pointer keeps moving in various direction, its not on road as well.

https://docs.google.com/file/d/0B1oy3aDYw6bYNlQ0UXU4cTNYYTQ/edit
driving on road

https://drive.google.com/file/d/0B1oy3aDYw6bYOVVXM05RbHduNEk/edit?usp=sharing
driving and stopped for a while (cursor keep moving around). cursor away from my position

https://drive.google.com/file/d/0B1oy3aDYw6bYaEdzNTFwX0VSbzA/edit?usp=sharing
0KM stand still position, cursor keep moving

https://drive.google.com/file/d/0B1oy3aDYw6bYb2xYODY2a3NPcEk/edit?usp=sharing
away from my position, am on road

AMIT confirmed the problem is with the signal, its not locating satellite properly resulting in bad location. i shall receive reply from them in few days.

members opinions and suggestions are welcome.

thanks & regards
Asem

Edit by Hamza: Hateful comments removed. Respect everyone here. You got your unit because of Dubai Offroaders and Techsouq. Otherwise, you would be paying extra like everyone else does. Disrespecting or hateful comments are not allowed here. This is a fun club where people come to have fun. This club is driven by drives, and we do not like those who do not drive with us and post bad and hateful comments.

[D Ranger]

D Ranger

January 20, 2014 at 3:39 pm #28732

quote Asem Ahmed:

quote khshareef:

Aseem,

I was reading through the above thread/discussion and unable to understand the problem. Also you meant problem with the unit.

Is the unit damaged out of box?
Are you able to see the green signal on you right which indicates the signal strength of the GPS?
Is the preloaded maps working or no?..

If required myself and will request other senior members to come with you to AMIT for rectifying this issue.

Could you pls clarify us a bit more on this issue rather than general statement that problem with unit.

thank you khshareef. i received unit in good condition and packing with Maps loaded. signal strength is strong as well, however the pointer keeps moving at least 20 Meters away from my actual position.

https://drive.google.com/file/d/0B1oy3aDYw6bYNDh5dVRUa2ZBQm8/edit?usp=sharing
i was on road and stopped for a while and pointer keeps moving in various direction, its not on road as well.

https://docs.google.com/file/d/0B1oy3aDYw6bYNlQ0UXU4cTNYYTQ/edit
driving on road

https://drive.google.com/file/d/0B1oy3aDYw6bYOVVXM05RbHduNEk/edit?usp=sharing
driving and stopped for a while (cursor keep moving around). cursor away from my position

https://drive.google.com/file/d/0B1oy3aDYw6bYaEdzNTFwX0VSbzA/edit?usp=sharing
0KM stand still position, cursor keep moving

https://drive.google.com/file/d/0B1oy3aDYw6bYb2xYODY2a3NPcEk/edit?usp=sharing
away from my position, am on road

AMIT confirmed the problem is with the signal, its not locating satellite properly resulting in bad location. i shall receive reply from them in few days.

members opinions and suggestions are welcome.

thanks & regards
Asem

Edit by Hamza: Hateful comments removed. Respect everyone here. You got your unit because of Dubai Offroaders and Techsouq. Otherwise, you would be paying extra like everyone else does. Disrespecting or hateful comments are not allowed here. This is a fun club where people come to have fun. This club is driven by drives, and we do not like those who do not drive with us and post bad and hateful comments.

Am sorry, am just sharing my experience, am very new to off roading and did one drive with DO.

[hamza-ahmad]

hamza-ahmad

January 20, 2014 at 3:43 pm #28734

quote Asem Ahmed:

Am sorry, am just sharing my experience, am very new to off roading and did one drive with DO.

No need for sorry, Asem. Please update your drives in your user control panel, and your problem will be solved soon. Just do not post hateful or mocking comments on the forums.

[anonymous]

anonymous

January 20, 2014 at 6:59 pm #28739

quote Asem Ahmed:

quote Asem Ahmed:

quote khshareef:

Aseem,

I was reading through the above thread/discussion and unable to understand the problem. Also you meant problem with the unit.

Is the unit damaged out of box?
Are you able to see the green signal on you right which indicates the signal strength of the GPS?
Is the preloaded maps working or no?..

If required myself and will request other senior members to come with you to AMIT for rectifying this issue.

Could you pls clarify us a bit more on this issue rather than general statement that problem with unit.

thank you khshareef. i received unit in good condition and packing with Maps loaded. signal strength is strong as well, however the pointer keeps moving at least 20 Meters away from my actual position.

https://drive.google.com/file/d/0B1oy3aDYw6bYNDh5dVRUa2ZBQm8/edit?usp=sharing
i was on road and stopped for a while and pointer keeps moving in various direction, its not on road as well.

https://docs.google.com/file/d/0B1oy3aDYw6bYNlQ0UXU4cTNYYTQ/edit
driving on road

https://drive.google.com/file/d/0B1oy3aDYw6bYOVVXM05RbHduNEk/edit?usp=sharing
driving and stopped for a while (cursor keep moving around). cursor away from my position

https://drive.google.com/file/d/0B1oy3aDYw6bYaEdzNTFwX0VSbzA/edit?usp=sharing
0KM stand still position, cursor keep moving

https://drive.google.com/file/d/0B1oy3aDYw6bYb2xYODY2a3NPcEk/edit?usp=sharing
away from my position, am on road

AMIT confirmed the problem is with the signal, its not locating satellite properly resulting in bad location. i shall receive reply from them in few days.

members opinions and suggestions are welcome.

thanks & regards
Asem

Edit by Hamza: Hateful comments removed. Respect everyone here. You got your unit because of Dubai Offroaders and Techsouq. Otherwise, you would be paying extra like everyone else does. Disrespecting or hateful comments are not allowed here. This is a fun club where people come to have fun. This club is driven by drives, and we do not like those who do not drive with us and post bad and hateful comments.

Am sorry, am just sharing my experience, am very new to off roading and did one drive with DO.

Hello Asem,

To understand your problem we need to see the unit and help you ascertain whether it’s a case of resetting the unit or whether the unit GPS decoder is at fault. There are several functionalities/settings that you can check like the map datum (from main screen go to the chevron at the base of the page, this accesses the main menu functions, go to set-up, then position format, then map datum,use WGS 84) which may affect the way the device sees or interprets the signal coming from the satellites. You can also check what the signal strength of the satellites the devices sees.(from main screen go to chevron at base then go to Satellite, it’s generally the last icon. Opening this will display a graphic of all the satellites the device can see, on the base of this page are several horizontal lines press here and go to auto locate) You need to be outside clear of tall concrete buildings before locating your position,
Hope this helps

AMIT have a technician available at their workshop, upstairs at the shop on the Creek

[D Ranger]

D Ranger

January 21, 2014 at 3:29 pm #28759

quote brianj:

Hello Asem,

To understand your problem we need to see the unit and help you ascertain whether it’s a case of resetting the unit or whether the unit GPS decoder is at fault. There are several functionalities/settings that you can check like the map datum (from main screen go to the chevron at the base of the page, this accesses the main menu functions, go to set-up, then position format, then map datum,use WGS 84) which may affect the way the device sees or interprets the signal coming from the satellites. You can also check what the signal strength of the satellites the devices sees.(from main screen go to chevron at base then go to Satellite, it’s generally the last icon. Opening this will display a graphic of all the satellites the device can see, on the base of this page are several horizontal lines press here and go to auto locate) You need to be outside clear of tall concrete buildings before locating your position,
Hope this helps

AMIT have a technician available at their workshop, upstairs at the shop on the Creek

thanks for the info brianj, received back from AMIT with no change, they advice to reinstall the Maps. anyways, thanks guys i will end this topic here as its not suppose to be discussed in this thread.

regards
Asem

[Author]

Posts